Understanding Order Statuses
Every order on CardNexus goes through a series of statuses from the moment it’s placed to the moment it’s completed (or cancelled). Here’s what each status means and what to expect.
The Happy Path
Most orders follow this straightforward journey:
Awaiting Shipment → Shipped → Delivered → Completed
That’s it! The seller ships your cards, tracking confirms delivery, and after a short review window, the order completes and funds are released to the seller.
All Order Statuses
Active Statuses
These mean your order is still in progress — something is happening or someone needs to take action.
| Status | What It Means | If You’re the Buyer | If You’re the Seller |
|---|---|---|---|
| Awaiting Shipment | The order has been placed and is waiting for the seller to pack and ship it. | Sit tight — the seller has up to 5 days to ship. | Time to pack! Find the items, package them safely, and ship with tracking. |
| Cancellation Requested | The buyer has asked to cancel, but the seller has 48 hours to respond. | Your request is pending. The seller can still ship the order within 48 hours. | You have 48 hours — ship the order to proceed, or let the cancellation go through. |
| Shipped | The seller has shipped the package and added a tracking number. | Your cards are on the way! Follow tracking updates on the order page. | You’ve done your part — wait for delivery confirmation. |
| Delivered | Tracking confirms the package has arrived. A 7-day review window is now open. | Check your package and make sure everything looks good. You have 7 days to report any issues. | Delivery confirmed! Funds will release automatically after the review window. |
Completed Status
| Status | What It Means |
|---|---|
| Completed | Everything went smoothly. The buyer received their cards and the review window passed without issues. Funds are released to the seller. |
After an order is marked as completed, both the buyer and seller have 7 days to leave a review. Reviews use a double-blind system — neither party can see the other’s review until both have submitted (or the deadline passes).
Cancelled Statuses
Sometimes orders don’t work out. Here’s what each cancellation type means.
| Status | What Happened |
|---|---|
| Cancelled by Buyer | The buyer requested a cancellation and it went through (the seller didn’t ship within the 48-hour window). A full refund is issued automatically. |
| Cancelled by Seller | The seller couldn’t fulfill the order — maybe they couldn’t find the card or it was damaged. A full refund is issued automatically. |
| Auto-Cancelled | The seller didn’t ship the order within 5 days, so CardNexus cancelled it automatically. A full refund is issued. |
All cancellations result in a full refund to the buyer. Refunds are processed back to your original payment method and typically appear within 5-10 business days.
Dispute Statuses
If something goes wrong with a delivered order, the buyer can open a dispute.
| Status | What It Means |
|---|---|
| Dispute Open | The buyer has reported a problem (wrong item, damaged, etc.). Buyer and seller are working to resolve it through the order chat. |
| Dispute Under Review | The buyer and seller couldn’t agree on a resolution, or the seller didn’t respond within 2 business days. A CardNexus admin will review the case and make a final decision. |
Disputes can end in several ways: full refund, partial refund, no refund, or a return. See Reporting a Problem for details on how the dispute process works.
Key Timers to Know
These automatic timers keep orders moving forward:
| Timer | Duration | What Happens |
|---|---|---|
| Seller ships | 5 days | If the seller doesn’t ship within 5 days, the order is auto-cancelled and you get a full refund. |
| Cancellation window | 48 hours | When a buyer requests cancellation, the seller has 48 hours to ship or accept the cancellation. |
| Review window | 7 days after delivery | The buyer has 7 days after delivery to inspect the items and report any issues. |
| Auto-completion | After review window | If no dispute is opened during the review window, the order completes automatically and funds release to the seller. |
| Dispute response | 2 business days | If the seller doesn’t respond to a dispute within 2 business days, it auto-escalates to CardNexus admin review. |
Frequently Asked Questions
My order has been “Awaiting Shipment” for a few days — should I worry? Sellers have up to 5 days to ship. If they haven’t shipped by then, the order will be automatically cancelled and you’ll get a full refund. You can also request a cancellation yourself if you don’t want to wait.
The order says “Delivered” but I haven’t received it yet. Tracking data isn’t always perfectly accurate. Wait a day or two — sometimes packages show as delivered before they actually arrive (or they’re at a pickup point). If it still hasn’t turned up, report a problem on the order page.
Why is there a 7-day review window after delivery? This protects buyers. It gives you time to open the package, check that the cards match the listing, and report any issues before the seller receives payment. Think of it as a built-in buyer protection period.
Related Articles
- After Your Purchase — What happens after you buy
- When You Receive an Order — Seller’s guide to incoming orders
- Tracking Your Order — How to follow your package